Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused and unopened, with all original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at andrejosue568@gmail.com. Returns should be sent to:

366 Van Kirk Drive
Brampton, Ontario, Canada

If your return is accepted, we will provide you with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us at andrejosue568@gmail.com with any questions regarding returns.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Non-Returnable Items

For hygiene and safety reasons, opened or used fragrances cannot be returned.

We also do not accept returns on sale items or gift cards.

If you are unsure whether your item qualifies for a return, please contact us at andrejosue568@gmail.com before sending it back.

Exchanges

The fastest way to ensure you receive the item you want is to return your original item, and once the return is approved, place a separate order for the new item.

European Union — 14-Day Cooling-Off Period

If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification, subject to applicable law.

The item must be returned in the same condition in which you received it, unused and unopened, with its original packaging and proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at andrejosue568@gmail.com.